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eGovernment’s benchmark study 2020: Austria is the European leader in digitalisation of eGovernment services



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Powerful digital management services are increasing

The effects of Covid-19 have once again made clear the importance of high-performance eGovernment in crisis situations, but also for modern societies as a whole, “emphasizes Bernd Bugelnig, CEO of Capgemini in Austria.” For public administrations that want their citizens and companies should benefit as much from the digital transformation as possible, powerful e-government is a prerequisite, the next step being the transformation to a very smart and people-centered society, known as Society 5.0, where services are increasingly provided automatically using artificial intelligence. This makes citizenship more meaningful and enables governments to offer services to people with very different lifestyles. ”

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Bernd Bugelnig, CEO of Capgemini in Austria

Vienna (OTS) The benchmarks for e-government are published annually provides the European Commission with insights into Status of eGovernment services in Europe. This year’s results make it clear all European countries improved the provision of digital services having. Citizens and businesses can thus increasingly use official services online. In order for the population to be able to adopt e-government services even more, according to the study, an accelerated implementation of digital components that enable user-centered, seamless and transparent services is required. The study also shows that when it comes to the introduction and implementation of digital administrative services, Austria is 87 percent, 15 percent above the European average.

“The effects of Covid-19 have once again made it clear how important high-performance e-government is in crisis situations, but also for modern societies as a whole“, Betonar Bernd Bugelnig, CEO of Capgemini in Austria. “For public administrations that want their citizens and businesses to benefit as much as possible from the digital transformation, powerful e-government is a prerequisite. The next step will be the transformation into a very smart and people-oriented society, known as Society 5.0, where services are increasingly provided automatically with the help of artificial intelligence. This makes citizenship more meaningful and enables governments to offer services to people with very different lifestyles. ”

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